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Privacy Policy

Privacy Policy

This Privacy Policy explains how Cultural Journeys processes personal data in connection with its website, inquiries, and guided culinary and market tour services. It applies to visitors, prospective customers, and guests who contact us or make a booking.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage date and group requests, collect dietary information for route planning, confirm venue availability, arrange routes and tastings, process booking payments, communicate meeting-point details, deliver guided tasting walks, maintain records, operate the website, improve service quality, and meet legal, accounting, and security obligations.

Processing is limited to the operational needs of the website and tour services.
02 · Sharing

Service Providers

We may share personal data with payment processors, hosting and IT service providers, communication tools, and other operational partners that support booking administration, website operation, and customer service. Where third parties assist with a tour or tasting arrangement, they receive only the information needed to carry out that task and are expected to handle it appropriately.

Service providers receive only the data needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or similar incidents. Any disclosure is limited to what is necessary for the relevant purpose.

Legal disclosure is limited to situations required or permitted by law.

Data We Collect

We may process identification and contact details, booking and group request information, dietary preferences or restrictions you choose to provide, meeting-point and attendance details, payment-related records, and technical data such as device, browser, and log information. Where relevant, we also process communication content and service preferences needed to arrange a guided tasting experience.

The categories collected depend on booking, inquiry, and website use.

Data Sources

We receive personal data when you submit an inquiry, request a date or group arrangement, provide dietary information, make a booking, communicate with us by phone or email, or check in for a tour. We also collect limited technical data automatically when you use the website, and we may receive operational information from payment or service providers involved in the booking process.

Most data comes directly from you or is created during service delivery.

Types of Cookies

The website may use necessary cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookie use is limited to maintaining the website, improving performance, and supporting a stable booking experience.

We use cookies only for limited operational and analytical purposes.

Cookie Controls

You may block or delete cookies through your browser settings. If the website offers a cookie preference tool, you may use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting the operation of the website.

Cookie settings can be adjusted through browser controls and, where available, site preferences.

Contact Information

Privacy email
[email protected]
Privacy phone
+421 912 788 132
Postal address
Moldavská cesta 2413, 044 02 Turňa nad Bodvou
Privacy contact
[email protected]

Use the listed contact channels for privacy questions and rights requests.

Contact Page
GDPR
Regulation

GDPR Basis

Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The specific basis depends on the context of the inquiry, booking, payment, or website interaction.

Regulation
Because Cultural Journeys is established in Slovakia and serves users in the European Economic Area, GDPR applies where personal data is processed in connection with the website and bookings.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Office for Personal Data Protection of the Slovak Republic
This section is intended for users whose data is processed under GDPR.
Your data rights matter

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

GDPR rights are available subject to the conditions and limits set by law.
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where permitted, restriction of processing in certain cases, and objection to processing based on legitimate interests. You may also raise concerns about how your data is handled through the contact channels in this policy.

Available rights may differ depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. We will assess the request, respond within the period required by law, and explain any legal reason that prevents full action where applicable.

Requests are handled after we verify identity and confirm the scope of the request.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, accounting, tax, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.

Retention depends on the purpose, legal duties, and the need to resolve service matters.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing activities, or legal requirements. The revised version will apply from the date it is made available on the website unless a different effective date is stated.

We review this notice when our practices or legal obligations change.